Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag a casino we haven't covered yet? This is the place to reach us. We read every message that comes in, though as an independent research team we can't offer live chat or phone support of our own — that's a service the licensed casinos themselves provide to their players.
What we can help with
waddle-on.com exists to help US players compare licensed online casinos before they deposit anything. We're happy to hear from readers on:
- Questions about how we rank casinos or calculate our editorial ratings
- Corrections — bonus terms, offer details or licensing information that has changed since our last review
- Requests to look at a casino that isn't currently featured
- General feedback on the site, our comparison tables or our write-ups
- Concerns about a casino's conduct that you think other readers should know about
What we can't help with
Because we don't operate any casino and never handle player funds, there are things that sit outside what we can resolve directly:
- Account issues, deposits or withdrawals — these need to go through the support team of the specific casino you're playing at. Every operator listed on this site publishes its own customer support channels on its website.
- Bonus disputes — if a promotion didn't apply as expected, the casino's support team and its published terms are the first port of call. We always recommend reading the full terms before claiming any offer, since wagering requirements, expiry dates and game restrictions vary by operator.
- Gambling problems — if gambling has stopped being enjoyable or is affecting your finances or wellbeing, our Responsible Gambling page lists tools and support services, including self-exclusion options and deposit or spending limits you can put in place.
How our review process works
Readers sometimes write in asking how a casino ended up ranked where it is. In short: we look at licensing, the size and terms of the welcome bonus, the range of games on offer, banking options, and how straightforward withdrawals appear to be. Commission from affiliate partnerships never buys a casino a higher position — a site with a smaller or no affiliate relationship with us can outrank one that pays a higher commission if its offer and track record are stronger. If you think we've got something wrong, tell us and we'll look again.
Before you get in touch about a specific casino
A few checks can often answer your question faster than waiting for a reply from us:
- Confirm the casino's site uses HTTPS encryption — look for the padlock in your browser bar.
- Check the operator's licensing information, usually listed in the site footer.
- Re-read the bonus terms on the casino's own promotions page, since limits, expiry dates and eligible games are set by the operator, not by us.
- Check whether identity verification (KYC) is required before your first withdrawal — most licensed casinos ask for this at some point, and it's a normal part of keeping accounts secure.
A note on eligibility and location
Online casino availability in the US depends on the state you're in, and legal gambling age requirements typically start at 21, though this varies by activity and jurisdiction. If you write in asking whether a particular casino is available where you live, we'll do our best to point you toward publicly available licensing information, but confirming your own state's rules is ultimately your responsibility before you sign up anywhere.
For more on how we assess operators and what "biggest bonus" actually means once wagering requirements are factored in, our About Us page covers our full methodology, and our Terms and Conditions set out how this site works.